Shipping policy

Thank you for shopping with Mission-Mat! We are committed to delivering your pet supplies quickly and safely.

1. Order Processing

  • Orders are typically processed within 1–2 business days.

  • You will receive a confirmation email once your order has been shipped.

2. Shipping Methods & Delivery Times

  • We offer standard shipping and, where available, expedited shipping options.

  • Estimated delivery times:

    • Standard Shipping: 5–10 business days

    • Expedited Shipping: 2–5 business days

  • Delivery times may vary depending on your location and carrier delays.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your location and the weight of your order.

  • Free shipping may be available for orders over a certain amount – check our website for current promotions.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your order through the carrier’s website.

5. International Shipping

  • Currently, we ship to select international locations.

  • International delivery times and fees may vary. Import duties, taxes, or customs fees are the responsibility of the recipient.

6. Lost or Damaged Orders

  • Mission-Mat is not responsible for delays or damages caused by the carrier.

  • If your order is lost or arrives damaged, please contact us immediately at paul@a1machine.net. We will assist you with a replacement or refund.

7. Contact Us
If you have any questions about shipping, please contact our customer service team:
Email: paul@a1machine.net
Phone: [Your Phone Number]